LSQ is an invoice finance platform that purchases and collects invoices.
As lead designer at Elevux, my team’s goal was to reduce the burden on LSQ’s customer service team by improving their websites usability and adding functionality. This required a complete rebuild of the of the back end user experience.
Working closely with LSQ’s VP of Product and arsenal of engineers allowed us to work effectively and gain a wealth of knowledge from some of their most valuable customers.
Because of the complexity of the platform, the original reports were packed with information. Collaborating with LSQ’s business analyst allowed us to cut down on a lot of unwanted information that wasn’t relevant to their customers.
Generating a detailed timeline for every invoice allowed us to dramatically cut down confusion regarding invoice status for both the customer and LSQ’s customer service team.
Working with LSQ taught me the importance of usability when dealing with large amounts of data and how organization is a must when designing a platform with many moving parts.